For Current Customers Help Desk
Please use the following contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page, or email us directly at HelpDesk@terrapin.tech.
Monday - Friday | 8:30 AM – 5:30 PM ET
For emergency support outside of those hours, call 231-941-2100 and press “9”. This is monitored by an operator 24/7. A Network Engineer is on call and will respond promptly.